Delete your data
You have the right to request the deletion of your personal data and your user account at any time. Here we explain how.
Last updated: 6 July 2026
How to request deletion
To request the deletion of your personal data and the account associated with the BCN Surf School app, send us an email at hello@bcnsurfschool.es from the email address you registered with, stating in the subject "Delete my data".
In order to verify your identity and handle the request securely, please tell us your full name and the email (or phone) associated with your account.
What data is deleted
We will delete the personal data associated with your account (name, email, phone and booking data), except for any information we are legally obliged to keep for a set period (for example, billing data for tax obligations). That data will be kept blocked and will be deleted once the legal periods have elapsed.
Response time
We will address your request within the maximum period established by data protection regulations (as a general rule, one month from receipt of the verified request).
How to request deletion of your Instagram data
If you have interacted with our Instagram account (@bcn_surfschool) and want us to delete the data associated with those conversations (your username and the content of your messages or comments), you can request it in two ways:
- By email: write to hello@bcnsurfschool.es with the subject “Delete my Instagram data”, stating your Instagram username so that we can locate your conversations.
- By direct message: send us a DM at @bcn_surfschool asking for your data to be deleted.
Timeframe: we will delete your data from our systems within a maximum of 30 days of receiving the request and will confirm it to you through the same channel. We will only keep what we are legally obliged to retain (for example, billing data if you went on to book an activity), duly blocked.
Please note that this deletion affects our copies of the conversations. Data held by Instagram/Meta (your own message inbox, your published comments) is managed from your Instagram account and in accordance with Meta’s privacy policy.
More information
You can find all the details about the processing of your data in our Privacy policy.